Tap4Help is a newly announced service from Infofission to help iPhone application developers communicate with their customers more effectively.
The Tap4Help service provides customers a more fluid support experience and allows developers to more effectively develop and maintain relationships with their customers. The Tap4Help service allows developers to provide the following functionality directly from their application:
- Browsable Frequently Asked Questions implemented in native code.
- Submission and tracking of support/feedback requests.
- Link to demonstration or promotion video on YouTube and have it display in the on-device YouTube application.
- Link the user directly to the application’s review page in the mobile App Store to make it easier for satisfied users to post positive reviews.
Tap4Help is featured in all four of Infofission’s applications in the App Store:
- PhotoJot
- 44 Jots
- 44 Jots – Text Edition
- Pixel This!
As a result of the inclusion of Tap4Help in these applications the following results have been observed:
- 9 out of 10 support and feedback requests are now initiated from the in-application Tap4Help screen.
- “Bug Reports” submitted in the form of user reviews in the App Store has declined.
- Newly discovered issues and other pertinent information can be provided to the in-application FAQ section in real-time and the users can see the information without leaving the application or waiting for a page to load within a UIWebView control.
The Tap4Help service is provided as a drop-in library that developers can include in their apps in as little as two minutes. Tap4Help is currently in a private beta and final pricing has yet to be announced. Applications that participate in the private beta will receive lifetime service.
For more information or to request inclusion in the private beta visit http://www.tap4help.com/developers.
